Info (Shipping, Returns, etc.)

ORDER PROCESSING TIME:   The current lead time until your order ships is 3-5 business days. If possible I will ship your order earlier, but depending on high order volume, it may take up to 3-5 days to process. If you need your order by a specific date, just send me an email (info@songyeedesigns.com) and I'd be happy to discuss options. 

U.S. SHIPPING:   U.S. orders are shipped using the United States Postal Service (USPS). U.S. orders will include a tracking number. Please keep in mind that order processing time listed above should be added to the delivery time to estimate the arrival of your package.  The following are the available shipping methods, estimated delivery transit times, and prices: 

  • USPS First Class, 3-5 business days, $3.50.
  • USPS Priority, 2-3 business days, $8.00.
  • USPS Express, 1-2 business days, $23.00.

U.S. orders over $100 qualify for FREE First Class shipping (no coupon necessary)!

INTERNATIONAL SHIPPING:   International orders are shipped using the USPS. Please keep in mind that order processing time listed above should be added to the delivery time to estimate the arrival of your package.  The following are the available shipping methods, estimated delivery times, and prices: 

  • USPS First Class International, 2-4 weeks, sometimes up to 6 weeks in rare cases, $13.50.
  • USPS Priority International, 6-10 business days, $26.50 
  • USPS Express International, 3-5 business days, $52.50  

Please note that some international orders (depending on the destination) cannot be tracked once they leave the U.S. 

International orders over $100 qualify for a reduced rate of $8.50 for First Class International shipping (no coupon necessary)!

CUSTOMS, IMPORT, VAT FEES (International Orders):   Any custom fees, duty, or import taxes will be the buyer's responsibility to pay. It is the buyers responsibility to be familiar with their local custom fees, duty, or import taxes. 

GIFTS:   If you would like your order sent directly to the recipient, just indicate it is a gift in the "Order notes" box in your shopping cart checkout. I will leave out the invoice and I can also include a short note for you. Please ensure you enter the gift recipient's address in the ship to field. 

CA SALES TAX:   Orders being shipped to California addresses will incur a sales tax rate of 7.5%. 

RETURNS AND EXCHANGES:   Please contact me if you are unsatisfied with your purchase! My goal is for you to have a great customer experience so please let me know it there is anything wrong and I will work with you to resolve the issue.  I will accept returns (minus the shipping costs) up to 7 days after you receive your purchase. Again, please note that shipping costs are non-refundable.  All returns must be returned in their original packaging and original condition. Please note that CUSTOM ORDERS and MADE TO ORDER ITEMS (such as rings made to order in your size) are final sale and non-refundable. 

COUPON CODES:   Coupon codes must be applied when your order is placed. Coupon codes cannot be applied on orders that have already placed.

CUSTOM ORDERS/OTHER QUESTIONS:   Just send me an email at info@songyeedesigns.com.